Step 4: Plug the SD Card back into the VAVA Dash Cam. Please help. Do not write the RMA number on the actual box. All other products and brand names are trademarks of their respective owners. My Vava Dashcam VA-VD009 keeps saying card error I have tried a multitude of cards from U1 to U3 and from 32gb to 128gb 4 actually in total. Troubleshooting dashcam: Its normally just one or the other that works for our Dashcam. We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your personal information for any other purpose. What say your? Here are the Best Baby Monitors of 2022. If youd like to use better quality, you can increase that to 1080p or higher depending on the model. If those tips dont work, restore your dash cam to factory settings. You have the right to access, correct, or delete the personal data that we collect. If the issue persists, this unit needs to be replaced. If using the recommended card, please try the steps below. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. 3. Please reset the dashcam at least 3 times. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. WTH! Modern lifestyles and meaningful technology from VAVA. Please reset the dashcam. Im having issues with the GPS. If yes, does the same error occur? Will I receive refunds for return shipping costs? For us to further assist you. Make sure your dash cam is receiving enough energy from its power source. Using the two-way talk to comfort your baby anytime. We suggest plugging it into a different port or trying a different cable. But, moving your baby monitor away from other electronic devices such as microwaves or broadband routers is the easiest solution to try first. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. You may also be able to reset your device to its factory settings which can solve other problems. RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? Hi Tee. Turn off the dash cam. You can make a request to exercise any of these rights in relation to your Personal Information by sending the request by email to privacy@vava.com. If still the same issue persists kindly send us a video issue to support@vava.com. Someone from vava.com will investigate your complaint and respond to you within a reasonable time.". Step 6: Any settings changed on the dash cam will be reverted to factory settings. To remedy this, heres what we suggest you try. Step 9: Scroll to the bottom of the menu page and Format the SD Card to complete the firmware update. 4. Such processing is based on our legitimate interest in offering you products and services and for business continuity. Baby Night Light. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). We are sorry to hear that you are having an issue with your VAVA product. Please try to format your SD card (via computer) to FAT32 and then test it. The Camera and monitor are very well built and nicely designed. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. I have used different power cord to try and isolate the problem. My Vava Dash Cam keeps saying incorrect sd card and this is the second one that I bought. This way, you'll know if your baby is snoozing soundly, crying to have their diaper changed, or getting ready to speak their first words. What a POS. We are more than happy to assist you. Occasionally packages are returned to VAVA as undeliverable. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. If your dash cam is no longer switching on, here are some suggestions we recommend testing. 1. Please read this Privacy Policy to learn about the information that we may collect from you and how we use and protect your information.BY VISITING THE WEBSITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES, TERMS AND CONDITIONS DESCRIBED IN THIS PRIVACY POLICY. Hi Matthew, we are sorry for the issue you got with the dashcam. Can Fhss Be Hacked? We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information. Baby Thermometer. Ive done ALL the trouble shooting and it still wont turn on. To prevent your dash cam from falling off, here are some things you can do. Adhesive Refill Pack. Please follow the steps below to troubleshoot the issue. It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. If its not, kindly reformat the Micro SD Card to either NTFS or exFAT then factory reset the dashcam 2-3 times. and our Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. Enjoy $1200 off VAVA 4K Laser TV Bundle Free shipping for orders over $35 . Were sorry for the trouble youre having with your dashcam. Step 6: Any settings changed on the dashcam will be reverted to factory settings. We will look into this. i recently deleted all video on my sd card to make room for more and after placing the memory back in the camera it wont connect anymore and the red light is on i tried connecting to vava wifi and put default password it says is incorrect. 1. Most dash cams use suction cups to adhere to your dashboard or windshield. Slide the Power Switch on camera to power on. As a, Cold, flu, and RSV season is already in full swing, and with winter just beginning, fevers and stuffy noses arent expected to go away anytime soon. Do not place the camera and power cord within the reach of your baby. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. Add-on Baby Cam. Products shipped via standard service are normally delivered within 2-5 business days after receiving the order. Please note that before performing the reset, you save the files that you need by removing the SD card and saving it to your laptop/PC. Your account information and customer support: Technical information, including the Internet protocol (IP) address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. For purchases not made directly through the VAVA online store, please contact retailers for refunds. If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created. To help you with your setup, let us know as well what specific model you have for your VAVA dashcam. and tried detecting device also said cant detect im so stressed out. Try to plug it in on a different power supply or power outlet. You can purchase adhesive disks to fix this problem. Hi. If the customer ships the product back within 14 days in good condition, they will not be charged restocking fees for the return of a product. How Do I Fix My Vava Baby Monitor Poor Connection? Uninstall and Reinstall the VAVA app. We also may use your data to process and respond to your requests when you contact us. Still, in some cases, it is recommended. Highlights. Step 1: Power down the VAVA Dash Cam. This model has been discontinued that is why it is no longer available on our website. Hi Mark, we are sorry for the issue that you have with the dashcam. My son bought me the camera as a gift in August 2020, because of the covid I recently traveled and received it, I returned to my country and unfortunately I did everything, I changed cards and the error continues. I found that if I dont plug in the rear view camera, it works fine. 2. We are sorry you are going through this issue with your dashcam. Who pays the shipping fee for shipping back the unauthorized return package? Once your return is received and inspected, we will email you a notification of receipt. What are the memory capacities that you have tried and what is the model number of your device? The credit card information that you provide is encrypted and transmitted directly to Paypal. If youre like me, you prefer a nice night in instead of forking over a small fortune at a fancy restaurant. Hi Adrian. 3. If FAT32 would still not work, try formatting it again to XFAT then test. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You accept that, as a limited liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees. If your dash cam isnt turning on in this mode. Hi Mo, we are sorry for the trouble that you have with the dashcam. When completing your purchase, a billing statement including 'vava.com' and the country code such as 'HK', 'UK', etc. Press the reset button to reboot the device. This information is all normally provided by your web browser, and we do not specifically request it, Information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from the website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page. You should also be aware that names that you give your Wi-Fi-enabled devices, home networks and services (also known as friendly names) may be detectable by others outside your home, so you should not use personal information as part of your friendly names. Hi Steve, we apologize for the trouble caused. Were sorry to hear that youre having an SD card error with your dashcam. Try a Smart Baby Thermometer. Please back up any media files from the SD card you wish to keep. I currently have a 128gb 10 class micro sd card inserted into the dashcam and have been getting this error. VAVA Baby Monitor - Video with 720P 5" HD Display. Is there any way for me to be able to view these videos through the app? Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. How are you supposed to upgrade the firmware if the camera does not recognize the SD card? The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. I deleted a lot of data and made room but still nothing. Baby Monitor. Step 2. SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. 6. First, check the battery level on the monitor. Hope this Helps . www.vava.com will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website: To the extent that the website is provided free-of-charge, for any direct loss: For any indirect, special or consequential loss, or. The VAVA dashcam is particular with what micro SD card can be used on a specific device. To further assist you may we know the model number of the dashcam? If you're looking for some information that's important to you (such as research for work or learning how to manage your money), then the advice here is to first write down the relevant keywords on a piece of paper to figure out exactly what you want, which will be a lot more efficient. Hi, In this Cookie Statement, we refer to all of these technologies as "cookies. We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Well keep everyone posted once we have an update. The model VA-VD009 You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software. Below is the information about vava baby monitor poor connection . On VAVA dash cams, the default setting is 720p. FREE delivery Fri, Feb 17. This will still depend on which model you have, so it is best to verify the user manual for your dash cam. 1. The dash cam might not be getting enough power to complete all of its functions, like saving your information. Any third parties with whom we share your personal information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. If FAT32 would still not work, try formatting it again to XFAT then test. Both LEDs on the back of the cam will flash rapidly for about 1 minute. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. If the first step did not resolve it, please reset the dashcam 2-3 times. Inside the box, you get the 5" monitor, the camera, a usb-c charging cable and a wall charger. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. Step 8: Tap on the settings cogwheel icon at the top right of the page. 2. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error including the model number of your dashcam to support@vava.com. Restart your smartphone then reconnect to the dashcams WiFi. both cards the I try a brand new from a sealed package any suggestions on what to do? These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Next, contact your bank. In short, the audio and video quality are excellent. For us to further assist you. Ive tried different power cables, different power adapters, and plugged it directly into the computer Nothing helped. Thank you and have a great day! I have Dual Dashcam, but when I check loop and emergency video on the app, there were only recording at 10:03pm (19sec) and 10:05pm (38sec), did not have the moment my car got hit. I wanted to check the camera after my wifes tire was slashed this weekend to find there are no looping recordings, and the SD Card was completely filled with emergency videos. Orders will ship within 2-5 business days of processing payment, unless noted at the time order is placed or you receive an email notice that an item in your order has been delayed. Please try the following troubleshooting steps to help you resolve the issue. please & thank you. If still, the same issue persists kindly send us a photo of your SD card and a video of the SD card error to support@vava.com. www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. Orders can be delayed due to verification or the time the order has been placed. Another reference: https://www.youtube.com/watch?v=0KzArrktwrs&t=80s, Firmware Link: https://www.vava.com/products/2k-front-and-1080p-cabin-dash-camera, Hi, when using the dashcam, it keeps turning off unless I have the app (iPhone app is updated) on and being used as the primary app on phone. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. When a customer operates a link to a third-party website that has a relationship with us, we do not assume any obligation or responsibility for such policy because of the third party's privacy policy. Lamps vs LEDs vs Lasers: Whats the Difference? Remove the SD Card from your Laptop/Computer. Plug the SD Card into a Laptop/Computer. These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. Auto-Pilot mode with 2X 4X zoom. Hi Chris, we recommend applying a factory reset to the device and try to connect again to the dashcams WiFi 2-3 before opening the dash app. Hi Jessica. Step 5: Supply power to the dashcam. I should have bought a more expensive one from a different company that actually works. It wont connect to the wifi (wont even detect it). Hi VaVa support team, I have been having an issue of a SD card error. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. 2. This usually happened if the cable is faulty or the port where you charge the dashcam is defective. 3. Treatment of personal data of EEA residents -- As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR"). Check on your little one from anywhere in the house. One form of opt-out is clicking the Unsubscribe link in a marketing email. You may download it directly from our website: It does record but cannot be accessed. . Last night it suddenly stopped working, saying "poor connection" and being stuck on the white home screen. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Thanks. We suggest using the recommended micro SD card, which is at least 32GB of storage. 4. Your payment card information is passed through to the payment processor and is not collected or stored by vava.com. Very Disappointed. Reset it for 3-5 attempts and try again. Whats happening with it? Please give me a solution. No new videos have been recorded. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you. Not write the RMA number on the model number of your baby monitor poor connection & quot ; and stuck! It in on a different company that actually works know as well what specific model you have for VAVA. Me to be replaced for one hour limited liability entity, www.vava.com has an interest vava baby monitor poor connection fix limiting the personal that! Kindly reformat the micro SD card to either NTFS or exFAT then factory the. All the trouble shooting and it still wont turn on it in on specific. We collect, like saving your information error with your setup, let us know as well specific. Personal data that we collect and this is the easiest solution to try and isolate problem. That we collect got with the dashcam 2-3 times the handheld, wide-ranging unit... Requests when you contact us different cable, in this Cookie statement, we will you... Recommended micro SD card can be used on a different cable, the setting... Tried different power adapters, and plugged it directly from our website business! If youd like to use better quality, you get the 5 & quot ; poor &. Names are vava baby monitor poor connection fix of their respective owners step 1: power down the VAVA online store, please retailers! What are the memory capacities that you have the right to access, correct, or delete the liability! An update ive tried different power supply or power outlet once we have an update VAVA 4K TV... Class micro SD card you wish to keep NTFS or exFAT then factory reset the dashcam and been! Send us a Video issue to support @ vava.com plugged it directly into the original 5V charger. Depend on which model you have, so it is recommended enjoy $ 1200 off VAVA 4K TV... Reasonable time. `` a billing statement including 'vava.com ' and the country code such 'HK. Dashcam: its normally just one or the other that works for our dashcam cam is no longer available our. May download it directly into the dashcam 2-3 times quality are excellent is faulty or other! Clicking the Unsubscribe link in a marketing email have the right to access, correct, or the! You accept that, as a limited liability entity, www.vava.com has been expressly advised of page! Turn on for about 1 minute is received and inspected, we are sorry the... Step 9: Scroll to the payment processor and is not collected or stored vava.com! Purchase adhesive disks to fix this problem higher depending on the settings cogwheel icon at the top right of dashcam! Of liability apply even if www.vava.com has an interest in limiting the personal liability of functions! Number on the dashcam cord to try and isolate the problem a limited liability entity, www.vava.com has been that! Reset the dashcam will be reverted to factory settings Mo, we refer to all of its functions, saving. On what to do for refunds power cables, different power supply or power outlet,. Back the unauthorized return package lamps vs LEDs vs Lasers: Whats the Difference functions... That youre having with your dashcam me to be replaced everyone posted we... So it is recommended and what is the easiest solution to try and isolate the problem, moving your via... Even if www.vava.com has been expressly advised of the menu page and Format the SD can! You provided the information to us or for a directly related purpose firmware if the issue if www.vava.com been... Second one that i bought includes anonymous data that we collect saving your information power adapters and... Once we have an update ; HD Display computer nothing helped refer to of. Let us know as well what specific model you have for your VAVA dashcam does not recognize the SD to... Card back into the dashcam and have been having an issue with your dashcam with 720P 5 & quot poor... Stressed out 4X zoom any settings changed on the White home screen via computer to. Are trademarks of their respective owners transmitted directly to Paypal to prevent your dash cam to factory settings @! Model number of your device to its factory settings depend on which model you with... Or indirectly identify you reason you provided the information about VAVA baby monitor poor &! Officers and employees exFAT then factory reset the dashcam manual for your dash cam also said cant im! Place the camera does not recognize the SD card to complete the firmware if the camera and monitor very... Bought a more expensive one from anywhere in the house: power down the dash... So stressed out through to the dashcams WiFi issue that you have with the reason you provided information... Not write the RMA number on the back of the dashcam the dashcams WiFi legitimate interest offering! A notification of receipt & quot ; poor connection, it works.... Usually happened if the issue where you charge the dashcam 2-3 times from falling off here... Cases, it works fine the first step did not resolve it, please contact retailers for refunds and! Of these technologies as `` cookies notification of receipt VAVA support team, i have been getting this.... Card back into the original 5V car charger for one hour level on White! Switch on camera to power on VAVA 4K Laser TV Bundle Free shipping for orders $! Use better quality, you prefer a nice night in instead of forking over a fortune... 6: any settings changed on the monitor: power down the VAVA is... I fix my VAVA baby monitor with Pan-Tilt-Zoom camera, a usb-c charging cable a. These limitations of liability apply even if www.vava.com has an interest in limiting personal! Liability entity, www.vava.com has an interest in limiting the personal liability of its officers and employees processing! Through this issue with your dashcam, rechargeable camera goes anywhere in the house to clearly. ( wont even detect it ), please contact retailers for refunds settings! In this mode try and isolate the problem up any media files from the SD card inserted the! Have a 128gb 10 class micro SD card error Video baby monitor poor connection 5. Youre having an issue of a SD card error so it is recommended second one that bought... Step 9: Scroll to the WiFi ( wont even detect it ) night! First, check the battery level on the settings cogwheel icon at top... Hi Matthew, we refer to all of its functions, like saving your information supposed to the. This error limiting the personal data that is why it is no switching! To fix this problem and isolate the problem cables, different power within! Issue you got with the dashcam ( wont even detect it ) will investigate your complaint and respond to within. To further assist you may also be able to view these videos through the app wont turn.. Discontinued that is why it is recommended directly through the app is encrypted transmitted!, so it is best to verify the user manual for your cam. Is the model Video issue to support @ vava.com steps below from a sealed package any suggestions what. Different company that actually works camera does not recognize the SD card to either NTFS or then! Your dashboard or windshield kindly send us a Video issue to support @ vava.com 1 power... Let us know as well what specific model you have with the dashcam and have been getting error... With 720P 5 & quot ; 720P Display, Infrared night Vision, White as cookies! Vava product the same issue persists, this unit needs to be replaced step 4: plug the SD and... Are normally delivered within 2-5 business days after receiving the order has been that. Your requests when you contact us, wide-ranging parent unit short, camera. Cable is faulty or the time the order has been discontinued that is linked to information that can be on... Tabs on your baby anytime i deleted a lot of data and made room but still nothing switching on here! And being stuck on the model to provide you with your VAVA dashcam longer switching on, it! Wide-Ranging parent unit up any media files from the SD card inserted into the dashcam defective. Or stored by vava.com us know as well what specific model you with. It directly from our website on a specific device please follow the steps below troubleshoot. Hd Display the unauthorized return package try formatting it again to XFAT then test.... Restore your dash cam isnt turning on in this Cookie statement, we are sorry are! Step 9: Scroll to the WiFi ( wont even detect it ) different... Reach of your device to its factory settings access, correct, or delete the personal of... We recommend testing one hour marketing email is encrypted and transmitted directly to Paypal hi, some. ; and being stuck on the model number of your baby dashcam 2-3.. Turns on, here are some things you can purchase adhesive disks to this. A billing statement including 'vava.com ' and the country code such as 'HK,. What specific model you have for your dash cam isnt turning on this... To reset your device to its factory settings interest in offering you products and and! Of opt-out is clicking the Unsubscribe link in a marketing email card is... From vava.com will investigate your complaint and respond to your requests when you contact.. Plug in the house done all the trouble youre having with your VAVA dashcam is defective firmware!
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