5.16am: Rescue boat arrives and is launched. We're all saddened by what we heard, we're all troubled by what we heard," Fort Smith Mayor George McGill told 5NEWS. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. 4.54am: Police/fire report difficulty locating vehicle. I dont want to die, she repeated. Her emergency call appeared to annoy 911 dispatcher Donna Reneau, who decided to lecture Stevens. There was no investigation by her former employers, since she no longer worked there. Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, Reneau had given her notice two weeks earlier. I'm scared! Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Donna Reneau was working her final shift on August 24 with the Fort Smith Police Department when she received a frantic call (listen below) from Debra Stevens, 47, after suddenly finding herself trapped in rising flood waters and fearing for her very life. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Next time don't drive in the water." Donna Reneau had put in her two weeks' notice and was working her final shift as aFort Smith Police Department dispatcher. Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. When we are unsuccessful, it hurts.". 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The family of a woman who drowned while . 'Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. I don't know why you're freaking out.". An internal investigation concluded that operator Donna Reneau violated policy by being rude during an August call with Debbie Stevens shortly before her death, but she did nothing that would have warranted her termination, according to the Fort Smith Police Department. Reneau told investigators that she needed to be so stern to get important information from Stevens. 5.02am: Responders report they have located the vehicle. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. A . 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult', Baker said. "And, while the operator's response to this extremely tense and dynamic event sounds calloused and uncaring at times, sincere efforts were being made to locate and save Mrs. Stevens," the police statement added. Reneau submitted her resignation before the incident happened and August 24th was her last day on . Reneau was once billed by superiors as a 'dedicated operator' who 'always does an outstanding job', as part of a glowing Facebook post during National Telecommunicator's Week in April 2018. "This will teach you next time don't drive in the water," Reneau said. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. 'I believe that everything was done that was humanely possible given the circumstances at that time to save Ms Stevens life. Please consult your doctor before taking any action. She had previously been commended on the police department's Facebook page for being a 'professional, dedicated and outstanding' dispatcher. Debbie Stevens, 47, who was trapped as floodwaters [] Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a. There are multiple types of hair clips, and each has its own uses and style. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Example video title will go here for this video. See additional information. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. Donna Reneau of Arkansas was named the Fire Dispatcher of the Year in February 2019. 4:01 pm. "She called her for help and that's the only reason she called her, was for help," Stevens' mother-in-law, Diane Primm-Smith, told Inside Edition. The face of #EVIL #donnareneau. Dispatcher begins gathering information. Fort Smith Police chief Danny Baker issued a statement, saying, "I am heartbroken for this tragic loss of life and my prayers are with Debras family and friends. Inside Edition attended Stevens' memorial service, which ended up being held in tandem with Stevens' mother's she died just three weeks after her daughter. Donna Marie Reneau, who previously was dispatcher of the year at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker personally reached out to her to check on her after the traumatic incident. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. He said the police department would be investigating its policies into responses and their dispatch center in the wake of Stevens' death. 4.58am: Responders on scene advise all others to take alternate routes to the scene as main roads are blocked by water. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. In the recording of the 911 call, which drew national attention, 911 operator Donna Reneau told Stevens to "shut up" and chastised her for driving into floodwaters. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. 08:10 GMT 23 Dec 2019. . A Fort Smith Police investigation into Debra . Reneau said she realized she should not have said some of the things she did.. 5.16am: Rescue boat arrives and is launched. https://t.co/6w4OjW3sv2, Ali McGinnis (@AliRoland) August 31, 2019. Published August 31, 2019. RELATED: 'Uncaring' 911 dispatcher lectures drowning woman moments before she died. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. 'You're not going to die. Newly released 911 audio reveals the final moments of an Arkansas newspaper delivery woman as she drowned in her car. Until August 2019, Reneau had an extremely stressful job. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. Donna Reneau's reply was chilling: "Well this will teach you, next time don't drive in the water." Minutes later, with the police still unable to locate the vehicle in the 4:00am darkness and the waste-deep flood, and with 911 dispatcher Donna Reneau still seemingly unaware of the urgency of the situation, the cell connection was lost. Reneau's interactions with Stevens made national news. So calm down'. 'Am I not on the phone with you trying to get you some help?' Baker ordered the review even though the caller chose not to file a formal complaint against the dispatcher, according to a Fort Smith Police Department news release. See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! Reneau had submitted her resignation earlier in August and was on her last shift when Stevenss call came in. She intentional inflicted pain on another human being. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it.. Reneau said, "The ability to help people in a time of an emergency." glasfiberpool installation. The public obviously wasn't happy with the police department afterthe news of what Reneau said on the phone to Stevenshadmade its way into the light. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. Feel like youre always looking at a screen? Police have called the dispatcher, Donna Reneau, "callous and uncaring," reported USA Today.. Stevens called at around 4:30 a.m. and said that she was in an emergency situation. Sopranos star John Ventimiglia's daughter Odele dead at 25: Family is 'heartbroken' by her passing just Boris Johnson lands 500k advance for his eagerly-awaited memoir covering his time as Prime Minister. and Stevens said the floodwaters had picked up the SUV up and the vehicle was starting to move. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." Luke Kenton For Dailymail.com Believe it or not, in February 2019, she was named "Fire Dispatcher of the Year. By Luke Kenton and Emily Crane For Dailymail.com, Published: 16:27 GMT, 31 August 2019 | Updated: 06:41 GMT, 23 December 2019. To leave an online tribute, visitwww.edwardsfuneralhome.com. Stevens had been delivering newspapers in the early hours in Fort Smith, Arkansas, when she accidentally drove into rising flood waters that swept her SUV off the road. She's under water now'. Fort Smith interim Police Chief Danny Baker said Thursday that Donna Reneau was working her final shift Aug. 24 when Debra Stevens died. Since that time she has become an essential member of the unit with experience and knowledge', the post reads. Only four dispatchers were on the seven911 lines when the flooding started and nineofficers were already out trying to rescue others. DONNA RENEAU. 4.54am: Police/fire report difficulty locating vehicle. 24/7 coverage of breaking news and live events. I dont know why youre freaking out, Reneau snapped at Stevens at one point, leading to hundreds of complaints about her disrespectful response, the Arkansas Democrat-Gazette said. Thank you for your dedicated service Donna'! However, audio of the 911 call documenting the 22 minute exchange between Reneau and Stevens was released August 22, after the dispatcher and police department faced fierce criticism for how Stevens terrified pleas for help were responded to in her final moments. 'No evidence of criminal negligence or activities on former Operator Reneau's part. Reneau responded. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. Reneau put in her two weeks notice before the woman's drowning, and. (KFSM) New information has been released about a former Fort Smith 911 dispatcher criticized for her interactions with a drowning woman. Is there maybe things we need to look at in our response? Next, read about the boy who called 911 on his parents for making him eat a salad. Since that time she has become an essential member of the unit with experience and knowledge, the post reads. This story was reported from Cincinnati. Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. Debra Stevens, 47, of Fort Smith, Arkansas, died after her SUV got stuck in a flash flood while she was delivering newspapers. Bettering work conditions - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. 'It's a tragic thing, I understand that. She's a former 911 dispatcher who used to save lives with her calls daily. 'You're not going to die. Operator Donna Reneau took that call at 4:38am. The Fort Smith Police Department are sweeping this under the table and refusing to take any criminal action against their employee who failed to do her job and caused a death as a result. Stevens screamed as the water level crept up inside her car, which was stranded in floodwater. ", "I'm sorry if I'm being rude, I'm just scared," Stevens can be heard telling Reneau on the phone. Volunteers join frantic hunt for aristocrat's missing baby: Hundreds of police and search and rescue experts Father-of-three drowned in hot tub while on weekend break to Welsh seaside with his family, inquest hears. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. 5.00am: 911 call is disconnected between caller and dispatch. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". Here's what to do if it happens. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. FORT SMITH, Ark. Operator Donna Reneau took that call at 4:38am. Stevens was on the phone with Reneau for 24 minutes as rescue crews searched for her vehicle. The dispatcher, a certified training operator who was not named on Friday, reportedly screamed "that stupid f----- c---" while on duty April 9, according to a complaint from a caller who overheard her. Dean Pitts, who led the police departments review, said despite the manner in which Reneau spoke to Stevens, there was no negligence in Reneaus actions in dispatching first responders or in the actions of those who responded to the scene. This advertisement has not loaded yet, but your article continues below. Until August 2019, Reneau had an extremely stressful job. Operator Donna Reneau took that call at 4:38am. 17 Posts - See Instagram photos and videos from 'donnareneau' hashtag Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. 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