Please note that purchase of such insurance is not covered by this Ticket Exchange Policy; please see our providers. Your existing Ticketmaster Tickets confirmation/order number should be formatted as 12-2345/FLO. Go to solution change ticket to another date I have Hamilton tickets for September that were origanally for April 2020. You can consult all applicable terms and conditions here. Validate the all information for ticket exchange and submit. Administrative and handling fees of 2,5 per ticket apply. 5.6 If a buyer does not receive delivery of any Resale Tickets in time for the relevant event as a result of the tickets being delayed, lost or damaged in transit and through no fault of you or the buyer, we may require you to be responsible for the submission of all relevant documentation to the carrier, in order to claim the costs associated with the failed delivery. Sellers are automatically notified when an order for their tickets is placed, and must confirm the order to finalize the purchase. 9 stk. the event organiser, the event venue or other primary ticket agents). Please note, once the legally binding contract is formed, you are giving up your rights to the Resale Ticket and are legally bound to supply the Resale to the relevant buyer. Changing the seats are only allowed if your booked tickets meet below requirements: Tickets are purchased directly from the Ticketmaster website or app itself. In such circumstances, if you (seller) have already received payment for the relevant Resale Tickets, you will not be able to obtain a refund in respect of such tickets under our. Single (non-subscription) tickets for Broadway shows cannot be exchanged. Sports Concerts Theater. Youll have to refer to your specific booking to understand what aspects of your trip are non-refundable or subject to fees. No I just bought both the Universal and Disney tickets on . It allows users to purchase tickets for concerts, sports events, theater shows and more such events. A further separate contract is entered into between buyers and sellers when buying or selling Resale Tickets using the Ticket Exchange (please see clause 3.4 for details). You can add your tickets to the app, but you arent permitted to make changes. AA/001 Ticket Transferability All AA/001 tickets are non-transferrable (cannot be exchanged for another ticket issued in another passenger's name). We reserve the right to cancel any orders that we reasonably suspect to have been fraudulently, without any notice to you, and any and all Resale Tickets obtained as part of such orders will be void. (b) where applicable, you hereby grant us permission to provide your full original order details (including the last four digits of the payment card that was used to pay for the Primary Tickets) to the buyer and/or the event or venue box office in order to assist with fulfilment. 9.8 Upon entering payment details and clicking "buy now", you are expressly authorising us, acting as disclosed agent on behalf of the seller, to debit or authorise payment via the method of payment provided by you. 5.12 You understand that your name, postal address, email address and telephone number may be provided by us to a buyer if it becomes necessary for the purposes of fulfilling the order. A legally binding contract between you and the buyer is formed upon the issuing of the order confirmation. If you no longer can attend then you can either give/sell the tickets to a friend or sell the tickets on Stubhub. skip to content. BUYER TERMS (BUYING AND USING RESALE TICKETS). Check ticket status. 9.2 The Sale Price of a Resale Ticket may be higher than the price paid for the Resale Ticket when it was purchased as a Primary Ticket. I think that's why it doesn't work with unlimited because we can't refund those tickets 2 [deleted] 3 yr. ago Ooohhh good to know! Universal makes it easy for guests to modify their tickets by adding it as a feature on their official app. 8.2 If we carry out any de-listing or cancel orders pursuant to clause 8.1, then we also reserve the right, in our discretion to terminate your Ticketmaster account and/or cancel any sale or purchase orders and/or prohibit you from listing Resale Tickets or making future orders and/or prohibit you from using the TM Services in future. 4. Make Your Reservations Early and Adjust Accordingly. 14.2 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners, shall not be liable for any indirect or consequential losses or loss of data, profits, revenue, earnings, goodwill, reputation, enjoyment or opportunity, or for distress, or any exemplary, special or punitive damages, arising directly or indirectly from your use of the TM Services and/or any listings, sales or purchases made under this Ticket Exchange Policy. Ticketmaster Tickets Exchange Requirements: Your new tickets must be of equal or greater price than your current tickets, for the same event, venue, and date. 10.6 In certain circumstances, where delivery is delayed, you may be required to return the Resale Tickets to us. 16.5 Any of our and our Event Partners affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999. A per ticket exchange fee may apply. Once you buy your ticket, that's your ticket. 14.3 Unless otherwise stated in this clause 14, our and any relevant Event Partners liability to you in connection with an event (including, but not limited to, for any cancellation, rescheduling or alteration of an event) and any Resale Tickets you have listed, sold or purchased shall be limited to the price paid by you the relevant Resale Tickets, including any Service Charges but excluding any Order Processing Fees. Listing Your Tickets 19. Therefore, we make no warranty in relation to any goods or services provided by sellers or any acts or omissions of any users (whether buyers or sellers). Can I Transfer Ownership of My Universal Tickets? Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order. Select the tickets you want to change and touch "Continue." Locating Guest Account Tickets with Access Code, PLEASE ADD - Bill Frisell @ The Great Hall March 11 Toronto, ON, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. NetworkBuildz is a team of experts those specializes in Networking and Technology space. The mediation shall be conducted in accordance with the, 15.8 Nothing in this Ticket Exchange Policy affects or restricts your statutory rights, your right to make a complaint to Trading Standards or another appropriate regulatory authority, or your right to pursue court proceedings or other forms of dispute resolution such as through the. Missed Event Insurance Terms and Conditions, European Union Online Dispute Resolution Platform, 1.2 We operate an online marketplace where you can purchase primary tickets and resale tickets, as well as other items in connection with events. 0 0 Share As our Sales Terms and Conditions state, all sales are final. I Want To Cancel My Universal Studios Ticket, The 6 Best Harry Potter Alcoholic Drinks at Universal Orlando (Updated 2023), 10 Best Restaurants At Universal Orlando CityWalk (Updated 2023). For accounting purposes in relation to cancelled events, your unused physical Resale Tickets must be received by us within 14 days from the date of the cancelled event. Create Your Own (CYO) package holders can exchange tickets for $15 per ticket. If you can't exchange your tickets, you may be able to sell them. You are eligible for a ticket exchange if: Your order/confirmation number is formatted as 12-2345/FLO; Login to your Ticketmaster Account on www.ticketmaster.ie. All rights reserved. A promotional ticket obtained through a contest (or something similar) is changeable depending on the fine print on the pass. 2 nr. Will the person I transfer tickets to need a Ticketmaster account? 9.16 All Resale Tickets purchased via the Ticket Exchange remain subject to: (i) clause 8 (Ticket Rights and Obligations), clause 9 (Ticket Restrictions) and clause 10 (Event Timings and Admissions) of our. 10.4 Neither the seller nor we shall be liable for, and you will not be entitled to any refund where delivery is refused, returned, missed, unclaimed or fails as a result of your failure to provide correct and complete delivery information and/or failure to ensure you are available to receive delivery of Resale Tickets (whether physically or via email, as applicable) or your failure to download Tickets from your Ticketmaster account, as applicable. By continuing past this page, you agree to our. If your event has been cancelled or isn't going ahead on the date originally planned, you'll be able to find more information on our Event Status Updates page. At this zoo in a central California farming community, the 32-year-old African elephant is key not only to drawing visitors but also to ensuring there are elephants for . NetworkBuildz is engaged into Network Design, Implementation, Consulting and services related to the communications. 10.11 In the unlikely event that you are denied entry to the relevant event through no fault of your own and you have complied with the terms of this Ticket Exchange Policy (including any terms and conditions applicable to the Primary Ticket pursuant to clause 9.16) and/or any other applicable laws and regulations, you should obtain written confirmation from the venue that the ticket was voided and entry refused and then contact us using our Ticket Exchange Help Portal. Always contact the appropriate Universal park to confirm the details of your particular pass. No exchange fee Broadway subscribers may exchange their tickets to another performance of the same show up to 72 hours before their scheduled performance, subject to availability. You agree that you have no claim against us for the actions, whether negligent or intentional, of any other users of the Ticket Exchange, other than where we are at fault. For the 2022-2023 Lakers season at Crypto.com Arena, Ticketmaster will be the only authorized seller of Lakers Tickets online . If they already have an account, be sure to use the email address associated with their Ticketmaster account, so it's even easier for them to accept their tickets. Note: New tickets must be indicated by a blue dot on the seat map. Inside your account, locate your order and choose Transfer Tickets, select who you'd like to send them to and how they should be delivered (send link via text message or email). Please note, some complaints can take as much as 28 days to resolve. Desired outcome: Two tickets in my mailbox that I've paid for that I could actually hold in my hand so I know after driving an hour and a half to Boston eye could get in to watch the game. Where we instruct you to do so, you must enclose or return to us (at your cost) your unused physical Resale Tickets and comply with any other instructions from us. Tickets Can I exchange my tickets to a different day? Prices vary by concert, so any additional charge would need to be paid at the time of the exchange. We may be able to help with an exchange if the event is at least 24 hours away (though for some events we may need 48- or 72-hours' notice). "My heart grew three sizes just sitting and watching him eat today," he said. 14.1 To the maximum extent permitted by law, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Event Partners shall not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us and/or by the Event Partner): (a) in any circumstances where there is no breach of contract or a legal duty of care owed by us or the relevant Event Partner; (b) in circumstances where such loss or damage is not directly as a result of any such breach (save for death or personal injury resulting from our or an Event Partners negligence); or. In rare circumstances, if your payment is recalled by the associated bank (a "chargeback"), we reserve the right to cancel and refund such order even where an order confirmation has been sent. In this blog post, we will walk you through the process of exchanging your tickets on Ticketmaster. Unfortunately, no. 6.1 If we need to make enquiries about any Resale Tickets you have listed or sold, you should respond promptly and within such timeframes that we notify to you. 10.1 Many Resale Tickets will be delivered via e-delivery directly into your Ticketmaster account and you are responsible for ensuring that you log into your Ticketmaster account and download the Resale Tickets in good time prior to the event. fully guided tours; guided private tours; self-guided tours; testimonials; about us 2.1 In order to set up a Ticketmaster account you must: (a) be at least 18 years old and able to enter into legally binding contracts; and. (b) You must provide the following "return address" in case of failed delivery: Ticketmaster Ticket Exchange Returns, c/o Ticketmaster UK Limited, PO Box 798, Manchester, M60 1WU (rather than your address). 4.2 Please note, tickets (including VIP tickets) are the only items that may be listed and sold using the Ticket Exchange. Under normal circumstances, Universal Studios tickets are non-refundable. Step 2 Select YES when asked if you want to reclaim your ticket (s). If you are listing and selling a Resale Ticket, you will also need to have an Adyen MarketPay account (which we will set up for you as part of the listing process and act as an authorised representative for you in relation to Adyen), and you will need to enter into a separate legally binding contract with Adyen by accepting. 4. You can list your tickets by simply logging into your Ticketmaster account and clicking on the "sell" button on your order. Purchasing Tickets. For some deliveries, a signature may be required. You further agree and acknowledge that we are in no way responsible for the accuracy or suitability of any calculation or payment of taxes to any tax authority on your behalf (whether as a buyer or seller). Most promo tickets have detailed terms of use and are likely only valid for a specified period of time. As long as you got it from Universal or an authorized sales channel, you wont need to pay the difference, and you can still modify it before your visit. We'll let you know if you qualify when you submit your request. You can change your ticket date by calling the Universal Orlando Guest Contact Center at (877) 589-4783 or Universal Hollywood's Ticket Center at (866) 258-6546. . It is your responsibility to ascertain whether an event has been cancelled, rescheduled or altered and the date and time of any rescheduled event. 4. If you go to any Universal park and your experience is less than enjoyable, talk to Guest Services rather than attempting to resell (or gift) a partially used ticket. Any missed carrier collections (be it the fault of you or the carrier) and/or any notification of a failed delivery that you receive must be notified to us as soon as possible and in any event, in advance of the date of the relevant event. We are having the team with vast experience who always do the research and shape the information in more valuable ways for you. In some cases, you may be able to exchange your tickets through Ticketmasters fan-to-fan exchange program, which allows ticket holders to sell or exchange their tickets with other fans. This happens for several reasons such as 1) The artist or team may no longer need the tickets that were held when the event originally went on sale, or 2) Once the stage or event area is set up, the venue has a better idea about which seats are obstructed. 9.3 Sellers may also increase or decrease (within certain boundaries) the Sale Price of listed Resale Tickets at any time prior to an order being submitted. You can transfer as many tickets as you like. Ticketmaster has made it safe and easy to transfer tickets you can't use, or tickets purchased for friends and family, directly from your account. If a buyer opts to cancel their order, they will be refunded. 10.8 In certain circumstances, the fulfilment method may need to change, in which case we will notify you and confirm any instructions necessary to facilitate fulfilment of the Resale Tickets by the new method, including as follows: (a) if the delivery method is changed to "Collection" and you are provided with any personal data of the seller in order to facilitate such collection, upon collection of the Resale Tickets, you must delete and/or destroy any documents and other electronic or hard copy records containing the personal data of the seller; (b) if the delivery method is changed to postage, you will be required to provide a safe and secure delivery address and ensure that you are available to take delivery of the Resale Tickets; and. Its important to keep the confirmation number safe as it can be required later on to access the tickets. I love traveling. (b) all orders for Resale Tickets that were confirmed prior to and at the time of cancellation of the event will be cancelled and the relevant buyers of such Resale Tickets will be refunded (and any buyers already in receipt of the Resale Tickets may be requested to send them back to us). Universal is super strict about their tickets, so I wouldnt recommend trying to push your luck. You shall not permit anyone other than you to use your account. Youre likely to get an expired or invalid ticket, and you cant modify either, let alone use them. Gift cards cannot be used to make payments for Resale Tickets. 2a, tickets cannot be exchanged or refunded and are not included within the right to annul. 1.8 Nothing in this Ticket Exchange Policy or our. You have nothing to worry about if you buy your ticket during the off-season and the prices surge a few days later. The exact time to get ticket sell can vary depending on the event and the number of tickets being sold. Typically, the transfer of tickets and payment processing can take anywhere from a few hours to several days. What if I can no longer attend my event? For some events ticket exchange time could be 48- or 72-hours notice(You would be able to see this details on my tickets section itself). 13.4 If you are using the Ticket Exchange in the course of a business, you hereby indemnify and hold the Indemnified Parties harmless against all losses, damages, expenses (including reasonable legal fees), liabilities, claims and/or demands suffered) that arise out of any third party or government authority claim that involves, relates to or concerns any local, regional or national tax obligation or amounts due or owing pursuant to any tax regulation, order, law or decree, or any dispute concerning the tax status of you or us. You can save unused, undated tickets for a visit at another time as Universal tickets dont expire unless otherwise stated in the fine print. 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