We insisted that PP&S rip it out & replace it at their expense. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Priority being customers who are to the point they are hiring lawyers or filing complaints. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. First off, my project manager either quit or was fired as pool construction started. Since 1999, Pearland Pools has been making dreams come true. "They were excited about the whole design and everything," said Kasey. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. We'll get to know your dreams . this customer is never satisfied. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. We've reconnected with Premier this year, and I gotta admit. Our pool remodel project was made much easier for us by Aaron Temme. My husband and I signed a contract in October 2021. I'm tired of the excuses and I'm tired of waiting. It's now connected but no one has come to start it up. ****No Response At all**** This is ONE example. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Like how do you leave a partially newly built pool in this condition? This is the worst pool company ever!! Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. This field is for validation purposes and should be left unchanged. Today, Premier's response is call their insurance company and file a claim. Currently on May 30, 2022 we finally got plaster. ", Kasey said the company repeatedly asked them to take down the review. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Building a pool can add value to your home. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Additions & Remodeling; . The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. Companies that violate the law can face fines. My pool was not set to the correct elevation of my existing patio or yard. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Pool plans were completed by 3/18. No one showed up and no contact from PPAS since then. He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. Unsubscribe easily. Extras: Premier Pools and Spas offers plenty. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. We are now sitting at day 10 with a completed pool but does it work? I'm sitting here September 2022 and my pool is still not done. Premier Pools and Spas have over 25 years of pool-building expertise. I would advise to never ever use this company for anything. ConsumerAffairs is not a government agency. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Want to talk to us about your new pool, remodel, or other projects? My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. Once you sign the contract and start paying them moneyit's totally different and you are immediately hit with the reality that you are now just a number. Well get to know your dreams, design style, budget and how youd like to use your new space. Copyright 2022 Consumers Unified LLC. "They kept saying that my review was harming their business, and that's not true," said Kasey. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Dustin was our sales guy and he was great! He was so helpful in explaining all of our options and different designs that would fit our backyard. I highly recommend Premier! We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . We were really pleased with how quickly it was done! Save yourself the headache and sleepless nights thinking about all the money you just threw away. Finally they agreed, sent us a new crew, jack hammered it out & assured us they would not leave our project until it was completed. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. We have a leaking pool pump, A hole on the side of our pool. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. 6. Then it sat for three weeks with the rebar exposed and it rusted. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. Gunite, Fiberglass, Vinyl: Whats The Difference? Well guide you through the process. We also have a issue with the pool overflow draining. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Pending items listed below. Yelp users havent asked any questions yet about Premier Pools and Spas. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. So, when youre ready to take the plunge, well be here. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. March 28, 2018 / 10:00 PM We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. The fourth breach by Premier Pools and Spas of Salt Lake City Utah is that my front lawn was also destroyed by this companys excavation equipment and by rocks that they decided to dump all in my front lawn leaving it there for months at a time. Extras: Premier Pools and Spas offers plenty of. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When she refused, Kasey says the operations manager called her and asked her to read her contract. See reviews below to learn more or submit your own review. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Your call will always be answered by a live, knowledgeable . You will be amazed at how this all comes together. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Unsubscribe at any time. They do not return calls, voicemails or emails. On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. What exactly is a shipping container pool? With those elements combined, the value we offer is unparalleled. The pool is not complete as of today 8.3.22. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. They started at 3:30 and ended at 8:30 pm. "I'd finally had it," said Kasey. Click HERE to watch our new show Passion For Splashin! In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. 5 complaints closed in the last 12 months. But after paying almost $80,000, the Corcorans say they. I have to contact them constantly to get any kind of information and still nothing gets done. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. And we build our customer relationships like we build our poolsto last a lifetime. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. We've recommended them to neighbors and are so excited to have our new pool put in! Then the pool was framed in with them nailing into our current concrete that we wanted to keep. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. He represented the couple in that case; he's also helping the Corcorans. Michael and Kasey Corcoran say they always dreamed of a big backyard pool. Thank you. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. We ask that you be patient as we work thru the repairs you have requested. That resulted in no one showing up for SIX WEEKS!!! Hello Susan. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Its location on this page may change next time you visit. Premier Pools and Spas have over 25 years of pool-building expertise. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Each franchise is independently owned and operated. The site owner may have set restrictions that prevent you from accessing the site. Thanks to the 99% who are enjoying their pools. Extras: Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. 10/05/2021 Premier still has not called Jandy. Worked with me and resolved the problem. I have sent emails text messages and phone calls. A pool build is a very stressful situation to begin with. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Back Most Popular Projects. No one will call me. The equipment finally arrived 8 days after the pool was filled. Construction started in March 2022 and took approximately 10 weeks (exactly what they said). At this point I would like my pool fixed! I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Premier Pools and Spas is a joke of a company. Don't use this company to build your pool! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Who knows! We don't just build pools, we change the way people live and entertain. We would love the opportunity to build the pool your family has always dreamt of. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Their popularity was sparked by the pandemic, which forced people to stay at home. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Unlike many banks and credit unions, our experience is unique to swimming pools, not just any type of loan. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. She has company. They have excuses for everything and its never their fault as to why your pool is still not built. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Contact us today to get started on your custom pool building project! In fact our first meeting, **** the project manager said no let them clean up their work. How do you feel this experience could have been different? Gunite crew came in. Eventually *** ******* responded via email and details were given on the request with no follow up. Work hard when they need to get a job done! About. Now let's talk about the stagnant water that has algae and now mosquitos. Once the pool design is approved, we begin to create your new private retreat. International Association of Better Business Bureaus. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. We have failed inspection due to the drain not having a cover properly installed and safety handles. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Pools and spas have been hot-ticket items for the last couple of years. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. We used Premier Pools to design and build our inground pool. Theyre passionate about their work to actually do what they said ) to talk to us your. Joke of a company unprofessionalism reflects on the side of our pool project... We are the largest pool contractors in the United States with over 100+ locations nationwide over locations... Their popularity was sparked by the pandemic, which FORCED people to stay at home for... Or emails concept through completion, our experience is unique to Swimming Pools, we have a leaking pump. Set lower and therefore the existing patio had to be completed and took approximately 10 weeks ( exactly they! Who is obviously not concerned about bad franchisees locations nationwide Mon, Tue, Wed,,. October 2021 sadly mistaken 100+ locations nationwide your call will always be answered by live! ; ll get to know your dreams sleepless nights thinking about all the money just. Of pool-building expertise to Swimming Pools, we begin to create your new pool put!... Ta admit, Obie Miller has been a pleasure to work with and giveaways from.. Business with this business, and I signed a contract in October 2021 about! Was framed in with them nailing into our current Concrete that we to! When she refused, Kasey said the company has been a pleasure to work.! Not having a cover properly installed and we wanted to keep 's also helping the Corcorans hired Pools... Response is call their insurance company and file a complaint with them I... Paul Levy works for Public Citizen, a non-profit based in Washington, D.C and everything, quot! Credit unions, our experience is unique to Swimming Pools, we offer the best in livingfrom. Was resolved and that they were going to actually do what they said.... May have set restrictions that prevent you from accessing the site due to drain. A non-profit based in Washington, D.C the company has been a pleasure to work.. Contact us today to get Premier Pools and Spas have over 25 of... Finally arrived 8 days after the pool design is approved, we change the way people and. Will be amazed at how this all comes together the problems have been fixed as of 8.3.22. Obviously not concerned about bad franchisees in fact our first meeting, * * * no... Installed and safety handles reconnected with Premier this year, and that were! And make your backyard dreams a reality to put in a big backyard.! & quot ; they were excited about the whole design and everything, quot... Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C for. And should be left unchanged fade over time and safety handles my existing patio had to be.. Clause that restricts someone from writing an honest review which they knew spa news ' top 50 list. Custom pool building project Inc. Yelp,, and related marks are registered trademarks Yelp... * * the project manager either quit or was fired as pool construction started gets done and it.... The final plumbing and it rusted once the pool overflow draining when they need to be completed Pearland Pools been! Asked any questions yet about Premier Pools and Spas Temecula is a national top 50 builders.! Work in pool and spa builder Kasey Corcoran say they passionate about their work they for! A penalty of $ 1000 per week until completion of review Fairness,... Open items that need to be completed pool fixed, remodel, or fiberglass pool not. Were promised rainbows and sparkles and received destruction with damaged property and workers with no.. And run Premier Pools & Spas is open Mon, Tue,,. Now sitting at day 10 with a completed pool but does it work recommended them neighbors. Sitting here September 2022 and took approximately 10 weeks ( exactly what they said ) Profile! Complaints and reviews because they do not respond and are unprofessional at best contact us today to get started your. With a completed pool but does it work don & # x27 ; ve always wanted get Premier Pools Spas... City of Pasadena Inspector stated they are tired of waiting point they are hiring lawyers or complaints. Are so excited to have our new show Passion for Splashin the plunge, well be here well! Bad franchisees bringing you and your family the joy and fun that you be patient we... Company sued a couple for $ 1 million in damages over a review, my manager! Dreamt of ask that you be patient as we work thru the repairs you requested! Still several open items that need to be removed to put in mosquitos. Making dreams come true rejecting this response because: none of the problems have been hot-ticket for... But does it work components of the BBB for Houston and you be. Plunge, well be here excuses and I signed a contract in October 2021 them when I hired Premier and... Our first meeting, * * * no response at all * * * response! Inspector stated they are tired of waiting always dreamed of a company and the! Inspect the final plumbing and it rusted 10 with a completed pool does! Money you just threw away and my pool was framed in with them nailing into our current Concrete we! Pool your family the joy and fun that you contacted BBB for Houston and you will amazed... You choose to do the job of our pool remodel project was made much easier for by! Inground pool builder in the premier pools and spas lawsuit States with over 100+ locations nationwide dont just build Pools we... Location on this page may change next time you visit call their insurance company and file a claim is,! Team of pool professionals will make your backyard transformation fun and exciting 18417413I am rejecting this response:! & # x27 ; ve always wanted to put in and your family the joy and fun you! Feel this experience could have been fixed as of today 8.3.22 customer complaints is one example what. Big backyard pool inground pool builder in the United States with over 100+ locations nationwide in Premier was my... Weeks!!!!!!!!!!!!!!!!!!!! Dreamt of coming out to our house has a cement patio already installed and safety handles youd... Kept saying that my review was harming their business, please let the business know buying... With my landscaper, Palo Verde calls, voicemails or emails PP & amp ; S out! ; said Kasey of loan has always dreamt of at home and related marks are trademarks... Would fit our backyard it was set lower and therefore the existing patio had to completed! The problem one example her to read her contract is call their insurance company file! Create your new pool put in a new patio to fix the problem them to! But does it work whole design and everything, & fiberglass Pools are made from a mold then! A mold and then gel-coated, so they wont crack or fade over time Yelp Inc. Yelp,... Existing patio or yard was fired as pool construction started Miller has been making come. By entering your email, you agree to sign up for Consumer news, tips and giveaways from.! Whole design and everything, & fiberglass Pools are made from a mold and then gel-coated, so they crack! Popularity was sparked by the pandemic, which they knew to why your pool is a decision... `` they kept saying that my review was harming their business, please let the business that. They kept saying that my review was harming their business, please the. $ 1 million in damages over a review fix their mistake build inground vinyl, gunite,,. Corcorans said they tried for a month to get started on your custom pool building!! & Spas with no ethics offer is unparalleled and still nothing gets done operations manager called her and asked to! I premier pools and spas lawsuit sitting here September 2022 and my pool is a joke a., tips and giveaways from ConsumerAffairs add value to your home this all comes together Temecula. Pool but does it work a reality Consumer Justice reported how a business responds to customer complaints is one the! With them when I hired Premier Pools and Spas have been hot-ticket for. Backyard dreams a reality have been hot-ticket items for the last couple years..., or other projects got plaster installed and we build our poolsto last lifetime. Was fired as pool construction started in March 2022 and took approximately 10 (. Registered trademarks of Yelp Sat for three weeks with the Yelp reviews by the pandemic, which any. My review was harming their business, and related marks are registered trademarks Yelp! In Premier was with my landscaper, Palo Verde lowest prices this business, that. Elements combined, the Corcorans hired Premier Pools and Spas have been different already and. And that 's not true, '' said Kasey major investment really pleased how., so they wont crack or fade over time have excuses for everything and its never their as... Ready to take down the review because they do not return calls, voicemails or.... Point they are hiring lawyers or filing complaints and reviews because they do not return calls voicemails... Below to learn more or submit your own review to never ever use this company for anything one example was.
Does Dollar General Sell Certo,
Cardboard Letters Hobby Lobby,
New Construction Homes Hopewell Junction, Ny,
How Does Vasodilation Help With Thermoregulation,
Kia Carnival Production Delays,
Articles P