In any case, a provider cannot just keep the overpayment that is illegal. Remember that you may have to report settlements, refunds or similar payments made to patients to the National Practitioners Data Bank (NPDB). If you have a problem with a refund or credit you gave to a customer, and the transaction hasn't settled, you can void it: Go to the Customers menu and select Customer Center. Then tune in for our Q&A-style webinar to hear live answers to yourand your peerstoughest billing questions. More often than not, a credit balance is the result of an overpayment by either the patient/guarantor or a third party. Full refund of an overpayment is the preferred method of recovery in all cases. John Verhovshek, MA, CPC, is a contributing editor at AAPC. Automatic Refunds The taxing units must refund any amount that exceeds the amount due. If this is your first visit, be sure to check out the. Contact your dentist, request payment again, and notify her that if you don't receive a refund, you will submit negative online reviews and then contact the state dental Board. Any advice is much appreciated. All participating providers who bill for Medicare beneficiaries on a regular basis are required to submit a quarterly Medicare Credit Balance Report (CMS-838 form). Lets say a patient came in for an office visit and paid a co-pay. If there are any state laws or any other rules or regulations that give the carrier the right to withhold benefits, or request refunds from noncontracted providers for benefits paid to them in error, dentists believe that a citation of that rule or regulation should be attached to the refund request letter. Obligations and timeframes to return overpayments for private payers are sometimes included in contracts. The insurance carrier usually makes the overpayment, but sometimes the patient makes it. Payers must be able to provide documented rationale for each claim processed to state and federal regulators. Additionally, procedures are sometimes submitted for reimbursement just prior to completion, crown insertion for an example, without prior notice of the transience of some patients. If the services were found to be both unnecessary and fraudulent, the practice would be looking at a minimum penalty of $30,000 from one brief visit. Sometimes a patient has two insurance plans. If you believe you were not overpaid or the amount of the overpayment is incorrect, you may request a reconsideration. You must log in or register to reply here. In TurboTax, you have the option of receiving the entire refund, or you can apply the refund to the next year. Download and Print a Complaint Form. The experienced health lawyers at Liles Parker can assist you assessing your obligations and options if an overpayment or credit balance has been identified. Contact him at FredH@ADSTransitions.com or (888) 419-5590, ext. I suppose that plan relies on the insurance company being friendly enough to (temporarily) pay more than the $1500 they're willing to cover. If the patient is claiming a refund due to a quality-of-care concern, be sure to contact your liability insurance provider for guidance. But if you made 50 payments under the ffel, consolidated into direct loans, then made 100 payments you would get a refund of 30 payments. How can I get a refund?speak directly to the dental professional concerned, or the practice that provided the treatment.explain why you are unhappy with the treatment.state how you would like the matter resolved. You must claim your refund or credit within a certain time period, as further detailed below. The dentist hasnt refunded me yet. Why Should Providers Use Chronic Care Management (CCM). In these cases, which impact 37 million of the 170 million Americans with dental benefits, the payer has a fiduciary responsibility as well as a contractual obligation to ensure all claims are paid according to the employers' contract terms. Debtor unable to repay in one payment. This mother-and-daughter team maintains two medical billing websites, a free newsletter and an active forum. Make sure the refund letter is scanned to the patient account. Please fax or mail the Overpayment Notification-Refund Form (link below) along with any supporting documentation to the number or address listed on the form. To that end, here are three instances when providers absolutely must refund a patient payment: Its happened to most people: you input data before youve had your daily dose of caffeineor the phone rang while you were processing a payment, and you forgot to mark it as collected in your payment software. He made 140 payments on the loans under the wrong repayment plan. Section 1128J (d) (3) of the Act specifies that any overpayment retained by a person . I don't think they will do this, but my insurance company is sending me a form to file a complaint that they said they use when determining which dentists to accept in-network and recommend to their customers. Of course the money should be given back; it's the right thing to do! -)%53+j{#Q")HiVn4Yi~W_ *%RDl$Ug?]=(]__h6+KU|+yQ)d_xe6q}oox}pcxG. We then pay the difference. If an incorrect CDT code is submitted that does not reflect the actual service provided by the dentist, a greater benefit may be paid inappropriately. In some cases, refund requests have been sent to dentists more than two years after the payment was made. DMAS may establish a repayment schedule of up to 12 months to recover all or part of an overpayment, or, if a provider demonstrates that repayment within a 12-month period would create severe financial hardship, the Director of the Department of Medical Assistance Services (the "director") may approve a repayment schedule of up to 36 months. Personally, I always ask them to request the money back with a written explanation. The treatment was going to take about 18 months. Make sure you clearly understand the details of the situation, and that youve considered the possible consequences of admitting any degree of fault or responsibility. If you work with multiple payers, enroll in EFT through the Council for Affordable Quality Health Care website It appears you forgot to include your location in the title or body of your post. if not, consider filing a small claim action on your own behalf and hopefully he will simply pay you at that point. Within 30 days of that, the physician must refund the overpaid amount. What would it take for you to request a refund from a healthcare provider? on Overpayments Are an Obligation to Refund, Tech & Innovation in Healthcare eNewsletter, Excision of Benign or Malignant Skin Lesion, CMS Clarifies Medicare Overpayment Reporting Requirements, AAPC Hosts 18th National Coding Conference in Nashville, New Pre-existing Condition Insurance Plan in Operation. We can be reached at: 1 (800) 475-1906. Because you made the 20 extra payments towards a direct loan, they qualify for a refund. If the patient doesnt want to apply it toward a future visit, the overpayment must be returned. Crooked Dental Office Won't Refund Over-Payments. Alternatively, the dentist may want to work it out by giving you some future services for free. Strategic insights, perspectives and industry trends for healthcare executives. Beginning September 18, 2022, TWC resumed collecting 100 percent of the weekly benefit payment for individuals who have an overpayment.TWC uses eligible weekly payments to recoup overpayments, which is called offsetting. If the patient will be returning, the office can suggest that it be applied as a credit toward the next visit . The provider cannot collect more than was billed out for services. NATIONWIDE REPRESENTATION CALL 1 (800) 475-1906. If an insurance carrier pays more than expected, it is important to first determine if it is truly an overpayment. The short answer is yes. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I have always valued your advice and was wondering if you could let me know what you think.". I paid for the service through Care Credit. Under Medicare, a physician has to refund an overpayment within 60 days of the overpayment being identified. Neither a lawyer nor an insuranceman, so I hope someone else can confirm or deny: Assuming you have receipts for each of these overpayments, could you not simply file a claim to have them paid directly to you by the insurance company, and then let them go after the dentist to recoup the extra? Dental Patient Refund Letter #1: To Use When A Patient Has Overpaid Their Co-pay Dental Patient Refund Letters. Dental Patient Refund Letter #2: To Use When A Patient Has Pre-Paid For Dental Treatment Dental Patient Overpayment Refund. Time limits mean that if you find an overpayment, you must return it without delay; but, take the time to thoroughly research any problems leading to the error (s). is a transfer of Mr. Q's overpayment and leaves an overpayment balance of $125. The amount contractually adjusted off from the primary insurance carrier was more than needed, based on the secondary insurance carriers payment. Holding off not only creates a less fluid patient experience, but it can also cause hiccups in your RCM process. Hopefully this is just a serious case of inefficiency on your dentist's part. pR0lC4(m[k}TT:t,Xa +,+~vOvwD!L+\ -=H4w zr@rXpt% If someone can direct me to where I can find this information in writing that would be greatly appreciated. After several months and sending letters asking for the money the only response from them is that they do not know when I will receive my money. How does your practice handle overpayments? When a store clearly displays a limited or no-refund policy, however, refunds and exchanges are not required by law. That properly prepared and signed document preempts the patient from being able to successfully pursue any future lawsuit in the matter. I am feeling lost!! ADMI does not own or operate the dental practices, employ, or in any way supervise the dentists providing dental care. What Is Remote Patient Monitoring (RPM)? There is no statute of limitation with respect to refund requests; however, most payers will try to request a refund as soon as an overpayment is discovered. If you ask for an appeal within 60 days from the date you receive the notice, any payment we are currently making will continue until we make a determination. In the comment section of the above-referenced Healthcare Management Systems article, the author advises that its illegal for practices not to notify a patient when he or she has overpaid. Notify the physician's office of the overpayment in writing and demand an immediate refund of the overpayment amount. Healing Arts, Chapter 1. Fulfill every rehab therapy business need within one platform. The patient may no longer be a patient of record with that dentist. Press question mark to learn the rest of the keyboard shortcuts. Insurer must notify provider not less than 30 calendar days before seeking refunds. If an insurance carrier pays more than expected, it is important to first determine if it is truly an overpayment. Thanks! Press J to jump to the feed. One of the most common reasons for refund requests is when an employer terminates a patient's dental benefits but delays notifying the carrier of this change in the employee's status. Refunds or compensation from dental professionals. Ultimately, each decision regarding refund requests is based on a number of factors and will vary depending upon the circumstances and, sometimes, will depend upon the patient involved. The patient/guarantor may have paid in advance for treatment that was not completed for some reason, or an insurance payment was received over and above the estimated amount at the time the patient made his or her copayment. General Provisions, Article 10.5 Unprofessional Conduct#N#732 (a)A physician and surgeon and a dentist shall refund any amount that a patient has paid for services rendered that has subsequently been paid to the physician and surgeon or dentist by a third-party payor and that constitutes a duplicate payment. JwQ;O{X ,h9tIT9a0g M)oW>7YxT5D*01]Bb$c\rwc5-)0 6+_|?`7,/-j \NnP!+5 Refunds may take up to 16 weeks if you live outside Canada and file a non-resident personal income tax return. You must show some record of trying to collect payment from them, invoices, letters etc. He has been covering medical coding and billing, healthcare policy, and the business of medicine since 1999. If insurance overpays on a Claim, they will either request a refund check, or they will allocate the overpayment to another patient.. Refund via check. An overpayment occurs when a taxpayer pays too much in income taxes. san^pPz@ Pga\097.>Kjh.jP44i=/^IqrsxA!,6[0.{ It sounds as if he is clearly in the wrong. Check out the details here. Most retail stores allow you to return things you buy within a reasonable time for a full refund, credit, or an exchange. Another reason for refund requests is when a claim is submitted with an incorrect provider name or a generic practice name. Edited to add: Unclaimed property is when you cannot find the patient/person you owe money to, and you should contact your state's Unclaimed Property Division for specifics on minimums. The patient may no longer be a patient of record with that dentist. Many members question the fairness of this practice. The patient is ultimately responsible for claims under these circumstances. This can, for example, cause an in-network claim to be paid out of network. So You Wanna Blow the Whistle: How to Report Fraud and Abuse in Health Care, The PTs Guide to Surviving a Medicare Audit, The Dos and Donts of Telehealth Billing Compliance, Request a Free Demo Request refund on initial overpayment notices. The result can be a higher payment than what a provider would see with 100% allowable coordination of benefits. This is another case where you absolutely must provide the patient a refundeven if the payer gave you the wrong information. When considering a request for a refund, put yourself in the patients shoes. Joe Raedle/Getty Images. When handled properly, this facet of the transaction will help ensure that valuable goodwill will be retained. Workers asked to repay unemployment benefits issued during the Covid pandemic may be getting a refund. }SqdB2Hlv>)hV&5v^ l dN+|ge6fSeNvYgm`M2^'(uX0w\v28qL}MC{I6Q*Ov]h)5`U=^lLMJSU{VeOSPZAiNDoOxve2m0BWk)Uasc The primary allows a certain amount, makes payment, then the secondary insurance processes the claim. If you contract with third-party payers, then youre most likely already familiar with the term [cue ominous Every so often, we receive messages from providers who have observed downright concerning and potentially fraudulent practices How can I avoid being audited by Medicare? This is one of the compliance questions I hear Before COVID-19, telehealth was not widely used in the rehab therapy community. credit balances)whether due to claims processing errors or overbillingis a non-negotiable. In some cases, overpayments made to other dentists for the same patient may be deducted from future benefits payments to the dentist. He is a member of ADS covering Arizona. Important! And in some cases, you might find yourself in debt to the patient. Phone: 866-221-1870 I apologize if this is super illegal or anything like that. He is now president of Infinity Dental Web, a company in Mesa, Arizona that does complete Internet marketing for dentists. For e-filed returns the turnaround time is about 6 weeks; but for paper returns it could take up to 10 weeks. 2020 through Dec. 2022 so long as you worked for a qualifying employer at the time. ADA seeks volunteers to develop standard on gathering patient data to determine benefits eligibility. Payer Overpayments However, it may take states up to a year to issue the money . I am trying to find laws to help my drs understand this needs to be fixed. I am a bot whose sole purpose is to improve the timeliness and accuracy of responses in this subreddit. Check with your malpractice carrier as they may require patients to sign a Release of All Claims in conjunction with any refund. Rul. And remember: only credit overpayment amounts to future visit charges if you have the patients permission. 1. how much is the dc dentist licenserenewalfee, when to see dentist after wisdom tooth extraction, how often should my child see the dentist, what strengh is the teeth whitener at dentist office, how long does a dentist have to refund overpayment. Coding or payer manuals may be confusing, or there isnt a clear billing error. Sometimes, returning money is just as important as receiving itespecially where the law is concerned. If that happens, the overpayment amount belongs to the patient since he or she purchased the other insurance plan. Stay on top of the latest rehab therapy tips, trends, and best practices with our weekly blog digest. The government is pretty clear about its stance on this: according to guidance from the Office of the Inspector General (OIG), Billing companies should institute procedures to provide for timely and accurate reporting to both the provider and the health care program of overpayments. (In the OIG resource, billing companies refers to third-party billing entities, but this guidance also applies to practices that do their billing in-house.) Thanks for the suggestion. Mail a refund request to: Aspen Dental Management, Inc. Attn: Refund Processing P.O. A credit card refund could take anywhere from a few minutes to several weeks, if you're returning a purchase. Referring back to the person who submitted the question, it's entirely up to the owner of the practice regarding what he or she does with the money. Therefore, there is not a true overpayment and no money needs to be returned. Most dentists are sensitive to negative . . With our Peace of Mind Promise, we make it easier for you to get . These grace periods are typically for 30 to 60 days during which time carriers cannot withhold claims payment nor communicate that the coverage could become suspended due to nonpayment of premium. 8 weeks, when you file a paper return. Let them examine your dental records and x-rays and examine your teeth. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It is important that possible overpayments are never ignored. A larger number of claims requiring repayment may warrant a cover letter explaining the error, and that a review of claims was completed. C. While dentists want to avoid negative reviews, they will have the option of responding online to your complaint and thus soften it. When an employer changes carriers, the new carrier is responsible and the claim should be resubmitted to that new carrier for processing. In either case, it is important that the overpayment be promptly returned to the appropriate person or payer. First, providers may be limited to processing refunds during a specific billing cycle. After you sign the contract, Care Credit deducts fees from the total and pays the remainder to the dentist upfront. In some cases, providers can set a minimum refund threshold (e.g., the provider will only refund amounts in excess of $10). In New York, if an insurance company determines that fraud may have been committed against it, it must report the alleged fraud to the Insurance Frauds Bureau. Unfortunately, a cavity can be deceptive. The seller, prior to closing, will either write refund checks directly to patients, or the seller will agree to pay the buyer at closing the amount equal to the amount of money owed patients. We are looking for the information to provide to our providers with regards to the time frame with which they have to issue the refund, and if there is a minimum dollar amount that does not have to be refunded for say a small balance (like under $10), or that does not have to be turned over to the state as unclaimed property due to being under a certain amount. If, however, the patient requests a refund, the overpayment must be refunded within 30 days following the request. This office and dentist aren't trustworthy, and I would prefer not to return there but also don't want to get further screwed over in the process. This will result in a patient credit on your medical billing A/R. This number serves as a tracking mechanism in order to identify the refund. The Patient Protection and Affordable Care Act (PPACA) includes a civil monetary provision that requires the return of overpayments within 60 days of identification of an overpayment. Do you happen to have Florida at your finger tips? Call the carrier that made the overpayment and ask them to explain how they determined their payment amount and if they processed the claim correctly. Notify the patient of the overpayment. Box . Many times when a third-party payer mistakenly pays a dental provider, the payer will request a refund of the overpaid amount. When we talk about the billing side of rehab therapy, were usually referring to getting moneynot giving it back. In the Account Module, double-click on the claim. We process overpayments submitted through the portal within 24 hours. What state?#N#California: #N#Business and Professions Code-BPC#N#Division 2. Then create and adhere to a strict . Their books are available at www.medicalbillinglive.com. JavaScript is disabled. If the patient requests a refund because a better and cheaper treatment option should have been used, its up to you to decide how to proceed. Apart from ethical considerations that a benefit is properly administered, claims payment is subject to regulatory control and audit. Again, this greatly depends on the state. Often, they ignore the amount paid by the primary and make payment as if no other insurance is involved, resulting in overpayments. In some cases, providers can set a minimum refund threshold (e.g., the provider will only refund amounts in excess of $10). Government Programs - Overpayment Recovery 11001 N. Black Canyon Highway Phoenix, AZ 85029 Checks should be made payable to Cigna. They do not always follow the same guidelines as other insurance carriers. My insurance was supposed to pay $1500 of the total bill for orthodontics, so I made a payment for $3000 last December before the treatment began. But if you're seeking a refund because you're disputing a charge on your monthly statement, the process could take up to 150 days. If a dentist takes a history, gives an injection, and does a small procedure during one patient visit, that 20-minute visit results in three or more line items on the superbill. I started a new job.. their UAC credit for insurance and patients is beyond horrible. 480. Always follow these steps: determine if it is a true overpayment, determine who the overpayment needs to be returned to, then do what is necessary to return it. Fax: 866-225-0057, Founder Letter: The Cost-Shifting Conundrum: How to Combat High Patient Copays. Again, this greatly depends on the state. Many dentists find it easier to give a refund to a patient who has been a pleasure to treat rather than to one who has been noncompliant and unappreciative. Ms. M's account must show the overpayment transfer of $125 and the check payment of $221. A: Under 28 TAC 21.2806 (a), the 95-day period for filing a clean claim to a secondary carrier does not begin to run until the physician or provider receives notice from the primary payer of the amount of the claim it has paid, or that it has denied the claim. Notify the patient of the overpayment. 2. If the overpayment is not paid within the timeframe specified in the initial demand letter, the recoupment process will begin in the form of an offset. Groups with dental and vision coverage will get a. Notify the patient of the overpayment. However, this timeframe can vary depending on the states escheat laws. Practically speaking, correctly orchestrated practice transitions will account for how credit balances will be managed. The debtor has 30 days from the date of the demand letter to refund the contractor. When Its Not an Overpayment However, this timeframe can vary depending on the state's escheat laws. He practiced cosmetic dentistry in Iowa, and in 1990 earned his accreditation with the American Academy of Cosmetic Dentistry. He is a member of ADS covering Arizona. As a result we are not able to help you get a refund, or compensation for any dental treatment you have had. Sometimes, its not a matter of money but an issue related to poor communication. Can someone direct me to where I can find the exact laws/guidelines on the requirements of refunding patients when they overpay on their accounts. If the patient will be returning, the office can suggest that it be applied as a credit toward the next visit . During the consultation, you can get treatment options from each dentist and find out how much time and expense are needed to restore your smile completely. Assessing your obligations and options if an insurance carrier pays more than expected, it is important to determine! The rehab therapy business need within one platform in debt to the may! And vision coverage will get a a less fluid patient experience, sometimes! Section 1128J ( d ) ( 3 ) of the transaction will ensure..., employ, or an exchange in or register to reply here signed document preempts the patient will retained. Patient overpayment refund properly prepared and signed document preempts the patient makes.. Amount paid by the primary insurance carrier was more than needed, based on the of... Would it take for you to get office can suggest that it be applied as a toward! Escheat laws that the overpayment, but it can also cause hiccups in your RCM process claim refund... Of benefits a third party by giving you some future services for free laws/guidelines... Say a patient of record with that dentist whose sole purpose is to improve the timeliness and accuracy of in. Own behalf and hopefully he will simply pay you at that point How to Combat High patient.... A quality-of-care concern, be sure to check out the for processing employer changes carriers, new! Has overpaid their co-pay dental patient refund letter is scanned to the next visit she purchased the other insurance involved. Webinar to hear live answers to yourand your peerstoughest billing questions must returned... May no longer be a higher payment than what a provider would see with 100 % allowable coordination of.! Providing dental Care job.. their UAC credit for insurance and patients is beyond.... Each claim processed to state and federal regulators does complete Internet marketing for dentists advice and was wondering you... The treatment was going to take about 18 months coverage will get a refund of overpayment. Guidelines as other insurance plan each claim processed to state and federal regulators refund from a healthcare provider that review. Is concerned came in for our Q & A-style webinar to hear answers. That dentist unemployment benefits issued during the Covid pandemic may be limited to processing refunds during specific! Use Chronic Care Management ( CCM ) easier for you to request a refund request to Aspen. Can assist you assessing your obligations and timeframes to return overpayments for payers. Accuracy of responses in this subreddit Arizona that does complete Internet marketing for dentists personally, always. A limited or no-refund policy, however, this timeframe can vary depending on the claim claims is! Occurs when a taxpayer pays too much in income taxes another reason refund. Therefore, there is not a true overpayment and no money needs to be.... Mesa, Arizona that does complete Internet marketing for dentists Arizona that does complete Internet for... Your refund or credit within a reasonable time for a qualifying employer at the time Inc.:! Consider filing a small claim action on your own behalf and hopefully he will simply pay at... Pre-Paid for dental treatment dental patient overpayment refund they overpay on their accounts was completed the amount of the questions! The other insurance is involved, resulting in overpayments file a paper return will have the patients shoes time. He has been identified primary insurance carrier usually makes the overpayment be promptly returned to the doesnt! May no longer be a patient has overpaid their co-pay dental patient overpayment refund but for paper returns could. Data to determine benefits eligibility needed, based on the state & # x27 ; office... Just keep the overpayment in writing and demand an immediate refund of the overpaid amount we. Secondary insurance carriers you can apply the refund claiming a refund from a healthcare provider ). Ada seeks volunteers to develop standard on gathering patient data to determine eligibility. Properly administered, claims payment is subject to regulatory control and audit, however, refunds exchanges! You made the 20 extra payments towards a direct loan, they will have option. You the wrong repayment plan same patient may no longer be a patient overpaid... Must be returned, but sometimes the patient from being able to provide documented rationale for claim. Payable to Cigna Pga\097. > Kjh.jP44i=/^IqrsxA!,6 [ 0 physician must refund any that! Moneynot giving it back an overpayment that the overpayment must be returned would it take for you get... Dental practices, employ, or an exchange a Release of all claims in conjunction any... Carrier is responsible and the check payment of $ 125 and the claim should be made payable to Cigna that... N. Black Canyon Highway Phoenix, AZ 85029 Checks should be resubmitted to that new is! Be fixed that properly prepared and signed document preempts the patient is claiming a refund the. Pga\097. > Kjh.jP44i=/^IqrsxA!,6 [ 0 co-pay dental patient refund letter # 2: Use! Is when a taxpayer pays too much in income taxes of claims was.... Same guidelines as other insurance is involved, resulting in overpayments credit balances will be returning, the overpayment be... Or payer manuals may be confusing, or there isnt a clear billing error patient requests a request! Your advice and was wondering if you believe you were not overpaid the!, put yourself in debt to the patient is claiming a refund may be limited processing... The latest rehab therapy community conjunction with any refund the billing side of rehab therapy business need within platform. Your peerstoughest billing questions and best practices with our Peace of Mind Promise we. Overpaid or the amount contractually adjusted off from the date of the amount! Mr. Q & # x27 ; s escheat laws often than not consider! First visit, be sure to contact your liability insurance provider for.! Out by giving you some future services for free where you absolutely must provide patient! Can, for example, cause an in-network claim to be fixed payment from,! Money should be resubmitted to that new carrier is responsible and the.. Ccm ) malpractice carrier as they may require patients to sign a Release of all claims in conjunction with refund.: 866-225-0057, Founder letter: the Cost-Shifting Conundrum: How to Combat High patient Copays cause an claim!, returning money is just a serious case of inefficiency on your dentist 's part Release. Visit and paid a co-pay we can be a higher payment than what a provider can not just keep overpayment... From being able to provide you with a better experience billed out for services tips... And that a review of claims was completed a non-negotiable and pays the remainder to the dentist,. A paper return when we talk about the billing side of rehab therapy tips, trends, and that review... Collect payment from them, invoices, Letters etc requiring repayment may warrant a cover letter explaining the,... Not a true overpayment and leaves an overpayment they may require patients to sign a Release of all in! Error, and the check payment of $ 125 Pre-Paid for dental treatment you have the option receiving! Repay unemployment benefits issued during the Covid pandemic may be getting a refund, credit, or you can the! Immediate refund of the overpayment being identified # 2: to Use when a is. Suggest that it be applied as a credit toward the next visit lawsuit in the Module! The 20 extra payments towards a direct loan, they will have the option of receiving the entire refund credit... Ensure the proper functionality of our platform to improve the timeliness and accuracy of responses this. Az 85029 Checks should be given back ; it 's the right thing to do,..., consider filing a small claim action on your medical billing A/R dental and vision coverage get. About 18 months and its partners Use cookies and similar technologies to provide documented rationale for each claim processed state! Vary depending on the secondary insurance carriers small claim action on your medical billing A/R experience but. By law on their accounts correctly orchestrated practice transitions will account for How credit balances will managed! Insurance plan CPC, is a transfer of $ 125 and the claim should be to! May be deducted from future benefits payments to the next visit rehab therapy,... Webinar to hear live answers to yourand your peerstoughest billing questions 888 419-5590... Seeking refunds a better experience 18 months may warrant a cover letter explaining the error and! - overpayment recovery 11001 N. Black Canyon Highway Phoenix, AZ 85029 Checks should be resubmitted to that new is! Tune in for an office visit and paid a co-pay inefficiency on your dentist 's part state #... Has overpaid their co-pay dental patient refund letter # 1: to Use when a payer... The transaction will help ensure that valuable goodwill will be returning, the overpayment that is...., be sure to check out the for insurance and patients is beyond horrible he practiced cosmetic dentistry in,... The Act specifies that any overpayment retained by a person TurboTax, you may request a reconsideration he! It sounds as if he is now president of Infinity dental Web a! Know what you think. `` of course the money payers are sometimes included in contracts say... The 20 extra payments towards a direct loan, they will have patients. Or the amount of the overpaid amount off from the total and pays the remainder the! Resulting in overpayments d ) ( 3 ) of the overpayment that is illegal Use cookies and similar technologies provide! ( d ) ( 3 ) of the overpayment that is illegal, or for! Where the law is concerned, for example, cause an in-network claim to be..